Returns Policy

Returns & Exchanges

Due to the nature of our products, we do not accept returns, exchanges or refunds for change of mind. All sales are final.

 

If you believe your order has a manufacturing fault or genuine quality issue, you must notify us within 30 days of receiving your order by emailing support@shopminkandmane.co. Please include clear photographs and/or videos so we can assess your claim.

To enable a fair assessment, the hair must remain in its original, unaltered condition.

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Please note:

• We are unable to investigate or accept claims relating to hair that has been coloured, bleached, toned or otherwise chemically processed, as the product is no longer in its original condition.

• Any colouring or chemical processing is undertaken entirely at the customer's own discretion and risk.

• We recommend thoroughly inspecting the hair upon receipt and before installing, colouring, bleaching or otherwise chemically processing the hair.

• We reserve the right to request additional information or evidence to assess any claim.

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Nothing in this policy affects your statutory consumer rights under applicable consumer protection legislation.