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Privacy Policy

Effective Date: 31 July 2025

 

At The Mink and Mane Co. Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

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1. What Type of Information Do We Collect?

We collect both personally identifiable information and non-identifiable data from our site visitors. This may include:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Phone number (if provided)

  • Payment details (processed securely via third-party providers)

  • IP address and geolocation data

  • Order history

  • Browser/device data and usage behaviour (via cookies and tracking tools)

We do not collect sensitive identifiers such as National Insurance numbers or Social Security numbers.

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2. How Do We Collect Information?

We collect information in the following ways:

  • When you place an order on our site

  • When you fill in forms, such as contact or email subscription forms

  • When you browse the site, via cookies and analytics

  • When you interact with our marketing emails (if subscribed)

This information may be provided directly by you or collected automatically using monitoring technologies.

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3.Why Do We Collect Such Personal Information?

We collect your personal information in order to:

  • Process and fulfil your orders

  • Provide customer support and respond to your enquiries

  • Send you order confirmations, updates, and shipping information

  • Send promotional communications (if opted in)

  • Improve website functionality and customer experience

  • Comply with legal, tax, and fraud-prevention obligations

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4.How Do We Store, Use, Share, and Disclose Your Information?

  • Your data is securely stored on Wix servers, which use industry-standard security measures.

  • We do not sell or rent your personal information to third parties.

  • We may share your information with trusted third-party services, including:

    • Payment Processors:

      • PayPal

      • Wix Payments (powered by Stripe)

      • PaidBy Bank

    • Delivery Providers: e.g. Royal Mail

    • Website tools: e.g. Google Analytics, Wix-integrated apps

We may also disclose information if legally required (e.g., law enforcement, tax obligations).

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5.How Do We Communicate With Site Visitors?

We may contact you via:

  • Email: to confirm orders, provide support, or share shipping details

  • Marketing Emails: only if you have opted in to receive promotional content

You can unsubscribe from promotional emails at any time using the "unsubscribe" link in the email or by contacting us.

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6.Use of Cookies and Tracking Tools

We use cookies and other tracking technologies to:

  • Enable essential site functionality (e.g., shopping cart)

  • Understand how visitors use our website

  • Improve performance and tailor your experience

Some cookies are placed by third-party services such as Google Analytics or apps installed via Wix App Market. These services may have their own privacy policies, which we recommend reviewing.

You can manage your cookie preferences through your browser settings.

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7.How Can You Withdraw Consent or Access Your Data?

You have the right to:

  • Request access to or correction of your personal information

  • Ask us to delete your data (where permitted by law)

  • Withdraw your consent for data use

  • Opt out of marketing communications

To do so, contact us at:
Email: orders@shopminkandmane.co

We aim to respond within a reasonable timeframe and in line with applicable laws.

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8.Privacy Policy Updates

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised Effective Date.

If changes are significant, we will notify you via email if you have an active order or subscription.

Effective Date: 31 July 2025

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9.Contact Information

If you have any questions or concerns about how your data is used, please contact us at:

The Mink and Mane Co. Ltd
Email: orders@shopminkandmane.co
Registered in: United Kingdom

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